Terms & Conditions

Please read these terms and conditions carefully before using the Bounty Joy Ordering Service. By placing an order you agree to be bound by the following terms and conditions.

  • 1. These terms

  • What these terms cover and why you should read them. These are the terms and conditions for the supply of products to you from Bounty Joy. These terms tell you who we are, how to contact us, how we will provide the products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
  • 2. Information about us and how to contact us

  • 2.1 Bounty Joy's company registration number is 12979751 and our registered office is at Kings Court, London Road, Stevenage, SG1 2NG. Our registered VAT number is GB 363441702
  • 2.2 How to contact us. You can contact our Customer Service team by clicking here
  • 2.3 How we may contact you. If we have to contact you we will do so by telephone, or by writing to you at the email address or postal address you provided to us in your order.
  • 3. When you place an order

  • 3.1 How we will accept your order. Our acceptance of your order will take place immediately before we dispatch it to you, at which point a contract will come into existence between you and us. Orders will not be dispatched until payment is received in full.
  • 3.2 Orders placed may be cancelled or amended within 24 hours of being placed, by contacting our Customer Service team by clicking here. Digital products may be available before this time, and cannot be cancelled once downloaded.
  • 3.3 If we cannot accept your order. If we are unable to accept your order, we will contact you and will not charge you for the product. This might be because the product is out of stock, or because of other factors which we could not reasonably plan for, or because we have identified an error in the price or description of the product.
  • 3.4 Your order number. We will assign an order number to your order and this can be found on your dispatch confirmation e-mail.
  • 3.5 Your Portrait Security Number (PSN). The Portrait Security Number (PSN) you are given is personal to you. Keep it secure and only share it with people whom you consent to viewing and purchasing an image of your baby. Bounty Joy shall not be liable for any breach in the security of your PSN. Please use this number in correspondence regarding your order.
  • 3.6 We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not deliver to addresses outside the UK. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • 3.7 We will keep a copy of our contract with you on our records and will supply you with a copy on written request to our postal address. If ordering online, we will confirm acceptance of your order by email. Orders will be dispatched within 14 days of receipt of full payment. Bounty Joy will not accept liability for delayed dispatch due to circumstances beyond its control.
  • 3.8 Special offers. In order to be eligible to purchase items from our Additional Products range, you must first purchase one of our Digital or Print Collections or Wall Décor. In order to be eligible for half price offers you must first purchase a full price Digital or Print Collection. You may then purchase additional Print Collections of the same value (or less) for half price.
  • 4. Our products

  • 4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. In addition certain items may vary in colour from batch to batch.
  • 4.2 If we withdraw a product. We will contact you and may offer a suitable alternative. If you do not wish to accept an alternative we will refund any sums you have paid in advance for products which will not be provided.
  • 4.3 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
  • 4.4 Measurements given on any description are approximate and wallet-sized photographs are provided in sheet format ready to cut. Keyrings are double-sided, and come ready-assembled.
  • 4.5 Products are supplied by Bounty Joy Limited.
  • 5. Intellectual Property/Copyright

  • 5.1 All Bounty Portrait images taken in hospital are the copyright of Bounty Joy Limited and may not be copied or reproduced without express permission, unless Digital Images are purchased, whereupon the copyright of all of the images is also released.
  • 6. Our rights to make changes

  • 6.1 Our Rights to Make Changes
    Minor changes to the products. We may change the product:
    (a) to reflect changes in relevant laws and regulatory requirements; or
    (b) to implement minor technical adjustments and improvements, for example to make a design improvement. These changes will not affect your use of the product.
  • 6.2 Your Rights to Make Changes
    If you want to make a change to the product(s) you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product(s), the delivery timing or anything else which might be necessary as a result of any requested change and ask you to confirm whether you wish to go ahead with the change.
  • 7. Sending your order

  • 7.1 Delivery costs. The costs of delivery will be as displayed to you at point of checkout on our website, or on your receipt card if ordering in hospital. Postage is by second class post. Postage and packing charges are non-refundable.
  • 7.2 When we will provide the products. We will deliver your items to you as soon as reasonably possible and usually within 14 days after the day on which you pay in full for your order. Digital products will usually be available to download within 2-3 working days. If you have not received your order within 14 days of paying for your order, please contact our Customer Services team by clicking here
    We may have to suspend the supply of a product due to reasons such as technical problems or to make minor technical changes or to update the product to reflect changes in relevant laws and regulatory requirements.
  • 7.3 We are not responsible for delays outside of our control. If our supply of the products is delayed by an event outside of our control then we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
  • 7.4 If you are not at home when the order is delivered. If no one is available at your address to take delivery and the order cannot be posted through your letterbox, you will have to rearrange delivery or collect the products from a local depot. Bounty Joy will not be held responsible for delays caused by missed deliveries.
  • 7.5 If you do not re-arrange delivery. If you do not collect the products after a failed delivery, and you do not re-arrange delivery or collect them from a delivery depot, they will be returned to us as ‘Undelivered’. If, despite our reasonable efforts, we are unable to contact you to re-arrange delivery we may end the contract and clause 8.1 will apply. We reserve the right to charge for any further delivery.
  • 7.6 When you become responsible for the goods. The goods will be your responsibility from the time we deliver (or attempt to deliver) the product to the address you gave us.
  • 7.7 When you own goods. You own the goods once we have received payment in full.
  • 8. Your right to end the agreement

  • 8.1 You can always end your agreement with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.
    (a) If what you have bought is faulty or mis-described or if you want to end the contract because of something we have done or have told you we are going to do, you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 10;
    (b) If you have just changed your mind about the product, see clause 8.2. You may be able to get a refund if you are within the 14 day cooling-off period and the product is returned in its original condition and securely packaged.
  • 8.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below. If your goods are split into several deliveries over different days you have until 14 days after the day you (or someone you nominate) receives the last delivery, to change your mind about the goods.
  • 8.3 Our goodwill guarantee. is more generous than your legal rights under the Consumer Contracts Regulations as set out below. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed products (see clause 10.2):
    Right under the Consumer Contracts Regulations 2013 How our goodwill guarantee is more generous
    Consumer to pay costs of return Bounty Joy pay the costs of return
  • 8.4 When you don't have the right to change your mind. You do not have a right to change your mind in respect of:
    (a) Items which have been used
    (b) Items that have been washed
    (c) Items which have been in contact with cigarette smoke or pet hair
    (d) Items which were personalised to your order (including image based products)
    Bounty Joy will not accept any items returned for a full refund if any of (a)-(c) above apply and will only accept returns of personalised items at (d) if they are faulty or do not meet their description.
  • 9. Returns

  • 9.1 How to get in touch with us: Email our Customer Services team by clicking here
  • 9.2 Returning products after ending the contract. When choosing a printed product, you choose the portrait you would like printed. When you receive your order, if you are not satisfied with the image that was chosen, we are unable to offer any form of refund, as the portraits are made to order. As detailed in clause 8 above, due to the personalised nature of the products, Bounty Joy is unable to offer refunds unless there is a quality issue with Bounty Portrait images. In the event that this occurs, please contact our Customer Services team by clicking here. If there is a quality issue, we will see if the portrait can be improved and we will replace your portraits, or we may offer you an alternate image. If the products are of unsatisfactory quality you may be asked to provide photographic evidence to us before replacements can be issued.
  • 10. If there is a problem with the product

  • 10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can contact our customer service team by clicking here.
  • 10.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.
    For a summary of your key legal rights please visit the Citizens Advice website www.adviceguide.org.uk or call 0808 223 1133
  • 11. Price and payment

  • 11.1 Where to find the price for the product. The price of the product (which includes VAT where applicable) will be the price indicated on the receipt card (for orders placed in hospital) or on the product pages for orders placed online.
  • 11.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
  • 11.3 When you must pay and how you must pay. We accept payment by major debit and credit cards, and by cash (in hospital only). Please do not send cash through the post. You must pay for the products before we dispatch them. We will not dispatch the products to you until we have received payment.
  • 11.4 What to do if you think a price is wrong. If you think the price you were charged is wrong please contact us within 48 hours to let us know. We will review the order and either agree or disagree. If we agree we will refund the difference. If we disagree you may cancel the order. We reserve the right not to sell any product that has been listed at an incorrect price.
  • 12. Our liability to you

  • 12.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 10.2 and for defective products under the Consumer Protection Act 1987.
  • 13. How we may use your personal information

  • 13.1 How we will use your personal information. Unless we tell you otherwise before you complete a transaction, we will only use the personal information you provide to us:
    (a) to supply the products to you
    (b) to process your payment for the products, and
    (c) if you did not opt out, to give you information about similar products or services that we provide, but you may stop receiving this at any time by contacting us.
  • 13.2 We will only give your personal information to third parties where the law either requires or allows us to do so or you have given us permission.
  • 13.3 With effect from June 2021, images over 2 years old will be removed from our website and archived for 6 months, before being permanently deleted. If you wish to have the images deleted before this time, please contact our Customer Services team by clicking here.
  • 13.4 We may store the images of your baby securely outside of the EEA.
  • 14. Other important terms

  • 14.1 If there is a problem that we have been unable to resolve via our Customer Service process you may wish to make contact with the Citizens' Advice Consumer Service
  • 14.2 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. If this happens we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract we will refund you any payments you have made in advance for products not provided.
  • 14.3 Nobody else has any rights under this contract This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
  • 14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  • 14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
  • 14.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
  • 14.8 Bounty Joy is a member of the Direct Marketing Association and adhere to its code of practice which can be found at www.dma.org.uk.
  • 15. Free gift Terms and Conditions

  • 15.1 If you have had newborn portraits taken by the Bounty photographer in hospital you may have been offered a free gift.
  • 15.2 Free gifts are only available using newborn portraits taken by the Bounty photographer.
  • 15.3 You may redeem your free gift in either of the following ways: a) in hospital or b) online at www.bounty.com/portrait by logging in using your Portrait Security Number (“PSN”).
    Some offers may not be redeemable online, please contact Bounty Joy Customer Services if in doubt.
  • 15.4 Free gift offers may be withdrawn at any time.
  • 15.5 All other terms and conditions relating to orders (set out above) apply.